Pratham V Kamat
ServiceNow Developer building enterprise solutions across IRM/GRC, ITSM, integrations, portals, workspaces, and AI automation.
I design and build scalable ServiceNow solutions for governance, compliance, IT service workflows, employee experiences, enterprise integrations, reporting, and AI-driven automation.
Highlights
Professional Overview
2+ Years
ServiceNow Experience
Associate Consultant
ServiceNow Developer at Cprime
Board of Studies Member
CSE Cyber Security
CSA Certified
ServiceNow System Administrator
Moveworks Certified
Partner Enablement
Patent Holder
Crowd Monitoring Systems
IRM/GRC & ITSM
Enterprise Experience
AI Automation
Enterprise Integration Experience
About
Who I Am
I am a ServiceNow Developer with 2+ years of hands-on experience in ServiceNow platform development, IRM/GRC, ITSM, integrations, portals, workspaces, reporting, and AI-driven automation.
At Cprime, a Goldman Sachs and Everstone company, I work on enterprise ServiceNow solutions across Policy and Compliance Management, risk visibility, audit readiness, ITSM workflows, REST integrations, Performance Analytics, UI Builder, Employee Center Pro, Service Portal, Workspaces, Now Mobile, Moveworks, and Now Assist.
I also serve as a Board of Studies Member for the Department of CSE Cyber Security at Dayananda Sagar University, contributing alumni and industry perspectives toward curriculum relevance, cybersecurity skills, and academic-industry alignment.
My work combines ServiceNow development, governance workflows, enterprise integrations, cybersecurity, and AI automation to build scalable solutions for large organizations.
Bangalore, India
Associate Consultant
Cprime
B.Tech CSE
Cybersecurity Specialization
Expertise
Core Competencies
IRM/GRC and Compliance
Policy and Compliance Management, risk visibility, audit readiness, compliance workflows, entity-based policy visibility, role-based access, control workflows, and governance dashboards.
ITSM and Enterprise Workflows
Incident, Problem, Change, Request Fulfillment, CMDB, SLA workflows, approvals, notifications, service catalog, and IT service delivery automation.
UI Builder, Portal and Workspaces
Employee Center Pro, Service Portal, UI Builder, custom widgets, portal pages, workspace experiences, responsive UI, knowledge access, and self-service workflows.
Integrations and Data Automation
REST integrations, Jira, Noggin, Workday, Salesforce, Cornerstone, cross-instance ServiceNow synchronization, authentication, payload mapping, scheduled jobs, and data migration.
AI and Automation
Now Assist, Virtual Agent, Moveworks Enterprise AI Assistant, bot configuration, GenAI use cases, workflow automation, and AI-assisted service experiences.
Reporting and Analytics
Performance Analytics, ServiceNow reports, dashboards, operational KPIs, risk dashboards, compliance dashboards, and executive-level reporting.
Experience
Professional Journey
Associate Consultant – ServiceNow Developer
Working as a ServiceNow Associate Consultant, designing, building, and optimizing enterprise ITSM, IRM/GRC, portal, workspace, integration, and AI automation solutions.
- Designed and enhanced ServiceNow IRM/GRC capabilities across Policy and Compliance Management, risk visibility, audit readiness, and compliance workflows.
- Developed a custom ServiceNow Policy Management Center for centralized policy access, category-based navigation, language filtering, policy lifecycle visibility, and role-based policy experiences.
- Implemented entity-based policy filtering using policy categories, encoded queries, user criteria, URL parameters, and dynamic portal logic.
- Built reports, dashboards, and Performance Analytics views for compliance status, audit readiness, risk tracking, operational KPIs, and executive reporting.
- Configured ITSM workflows across Incident, Problem, Change, Request Fulfillment, CMDB, SLA, approvals, and notifications.
- Designed Employee Center Pro, Service Portal, custom policy pages, and Workspaces using UI Builder, data resources, events, reusable components, and responsive UI patterns.
- Reduced Record Producer complexity by consolidating business logic and cutting Script Includes from 43 to 1.
- Built cross-instance integration enabling bidirectional synchronization across 5 tables and processing more than 1.5 million records per Quarterly Access Review cycle.
- Designed REST-based integrations between ServiceNow SPM and Jira, reducing manual tracking effort by more than 60%.
- Implemented REST integrations with Jira, Noggin, Workday, Salesforce, Cornerstone, and other enterprise systems.
- Built Now Assist-based automation and virtual agent solutions for demo data, internal testing, workshops, and self-service use cases.
- Worked on a Moveworks pilot and deployed a Moveworks bot for the internal EmployeeWorks portal.
- Built a macOS Electron application to automate EDM document uploads, enabling the processing of more than 3 million documents.
- Enabled French Canadian localization and deployed Now Mobile for global and mobile user accessibility.
- Worked across requirement gathering, solution design, development, manual testing, UAT, code reviews, release validation, documentation, and production deployment in Agile sprint cycles.
Academic Advisory
Board of Studies
Board of Studies Member – CSE Cyber Security
Dayananda Sagar University
Appointed as a Member of the Board of Studies for the Department of CSE Cyber Security, School of Engineering, Dayananda Sagar University.
Contributing alumni and industry perspectives on curriculum relevance, cybersecurity skill requirements, academic-industry alignment, and emerging technology trends.
Education
Academic Background
B.Tech in Computer Science and Engineering
Dayananda Sagar University
Certifications
Professional Credentials
ServiceNow Certified System Administrator
Moveworks Partner Delivery Engineer Enablement
Moveworks Partner Solutions Engineer Enablement
Innovation
Patent
A Novel Hardware Prototype for Crowd Monitoring Systems
Patent for an intelligent crowd monitoring system designed to identify crowd density and large-group movement patterns, supporting improved situational awareness and crowd safety.
Skills
Technical Expertise
ServiceNow Platform
ServiceNow Development
IRM/GRC and Compliance
ITSM
Employee Center and Portal
Analytics and Reporting
Integrations
AI and Automation
Programming and Tools
Case Studies
Featured Projects
ServiceNow Policy Management Center
Problem
Enterprise users needed centralized and role-aware access to policy documents across business domains.
Solution
Built a custom ServiceNow Policy Management Center with category-based navigation, language filtering, policy lifecycle visibility, entity-based filtering, and dynamic portal logic.
Impact
Improved policy discoverability, governance visibility, and user-specific policy access.
Cross-Instance Quarterly Access Review Integration
Problem
Large-scale access review data needed to synchronize reliably across ServiceNow instances.
Solution
Built a custom integration service enabling bidirectional synchronization across 5 tables.
Impact
Processed more than 1.5 million records per Quarterly Access Review cycle.
SPM and Jira Integration
Problem
Project and demand tracking required manual updates across ServiceNow SPM and Jira.
Solution
Designed and implemented REST-based bidirectional synchronization between ServiceNow SPM and Jira.
Impact
Reduced manual tracking effort by more than 60%.
EDM Document Upload Automation
Problem
Large-scale enterprise document upload was time-consuming and manual.
Solution
Built a macOS Electron application to automate EDM document uploads.
Impact
Enabled processing of more than 3 million documents and accelerated enterprise data migration.
Roadmap
Coming Soon
I am expanding this portfolio into a technical platform with blogs, useful resources, and secure cloud-based tools.
Technical Blogs
Deep dives on ServiceNow development, IRM/GRC, ITSM, UI Builder, Employee Center Pro, integrations, cybersecurity, GenAI, Moveworks, and enterprise automation.
Secure Free Cloud Storage
A secure cloud storage experience focused on simple file access, privacy-first design, and clean user experience. More details will be shared as the product evolves.
ServiceNow Resources
Curated notes, implementation patterns, reusable snippets, interview prep material, and practical guides for ServiceNow developers and consultants.
Contact
Let's build enterprise-ready ServiceNow experiences.
Open to connecting on ServiceNow development, IRM/GRC, ITSM, enterprise integrations, cybersecurity, AI automation, and academic-industry collaboration.